We finally have a voice!
I ordered something online a couple weeks ago for my son that should have been here a few days ago. I have been calling my post office daily waiting for it’s arrival, and finally today was the last day of the allotted days for it’s expected delivery. But it still wasn’t here. So I called the company …. and got the run around. Then I called back and got a supervisor and got more run around AND he wouldn’t tell me his name. I finally told him, ” I am an unhappy customer and you can make me happy or I will tell everyone about it.” No response. I also asked for his supervisor, he said he couldn’t give me that info, then I asked for the owner of the company’s name and he wouldn’t tell me that either, I reminded him it would take me about 10 minutes to find it. No response. According to his information I could expet my package a full 22 days after I placed my order, for an in stock item that was supposed be shipped within 24 hours and that I had gotten a confirmation email for that said it WAS shipped on Dec 26th, from New Jersey.
Are you catching my frustration?
So I tracked down the CEO’s name and # and left a voice mail telling him that I was a preachers wife from TN and probably what they considered a “little person” to them, but that it is the “little people” that keep consumerism alive and well in America and that I was going him a reasonable time to get back to me and make this right or I was gonna talk, by way of socal media.
Boy did that work. They called back, admitted their service was unacceptable and bent over backwards to make me happy. And it because of that I am not telling you their name.
Go God! Go Twitter!
By the way that is biblical, always go directly to the one who has wronged you and give them the opportunity to make it right before going public.
Us Momma’s have a VOICE! Did you know that I think it is 90% of purchases in America are made by women? I don’t remember where I read that statistic, but it was recent, if anybody knows tell me and I will state it here.